Who do I serve?
People wanting to successfully engage others with their advice, product(s) or service(s)
Individuals
Practices / Businesses
Licensees / Dealer Groups
Professional Services Firms
How do I serve?
Ultimately, I work with the individual - it is always where the real learning takes place
whether the path is via my website, personal recommendation,
a Conference / PD session, or part of an in-house program
“ I’ve attended many sales training courses over the last 10 years and have been corporately conditioned to act a certain way when it came to sales, this involves focusing on sales targets and cross selling.
Noel’s approach to client or potential client interaction is completely different, it challenged everything I knew and had been taught. ”
What do I know?
Most of us are uncomfortable when we get the sense someone is trying to “sell” us something
Most of us are uncomfortable trying to convince someone to buy what we have
Learning selling skills works for some
Learning serving skills works for everyone else
What do I have?
A bridge from the world of selling to the world of serving
A process that allows people to reach a point of comfort around having any conversation with any client about anything
Creating Client Serving Conversations
The Process
MINDSET - Consciousness
What do you do?
Why do you do it?
Our True Role
A Simple Truth
What do you think…how do you feel?
The intentions and steps of selling
The intentions and steps of serving
INTENTIONS - Connection
LANGUAGE - Co-Creation
The four word filters
Words to never use and why not
Words to always use and why
From business speak to human speak
The Art & Science of Communication
Definition
What’s listening got to do with it, do with it?
The open question muscle
Why do I have a migraine?
Communication styles matrix
Helping Clients More…
beyond what you know and have
Decide
Awareness
The right solution
The right conversation
The right procedures